The phone agent speaks the business's language
The voice agent now follows the language set in the business's settings by default — no second switch to remember.
Product update 1 min read
What changed
The voice agent's language used to be frozen on the day the agent was created; a business that later changed its language in the settings kept being answered in the old one. The conversation now follows the business's language setting — unless a language was chosen on purpose for the agent, in which case that choice wins.
How to use it
- Set the business's language in its settings (Persian, Arabic or English).
- Open the «Voice call» settings; the language field now offers «The language set for this business» — leave it there.
- If the phone should speak something else on purpose, pick a language from the same list.
Good to know
- Locales the agent cannot speak (Kurdish, say) fall back to Persian rather than to a silent guess.
- Languages chosen by hand until today are kept and still win.