Product update
Automation history is written in the business's language
The summary of every automation run and the result of each of its steps are now written in the language you chose for the business, not in English.
Read more 1 min read
The NabuClient blog
What is new in NabuClient
Product updates as they ship, and articles on getting more out of every part of the panel.
Product update
Open pages by voice, and Nabu's voice works even when the live call can't connect
Say "open the invoices" and that page opens while the conversation goes on. If the live call can't connect, Nabu listens through our own server's transcription and answers in a natural voice instead of the phone's.
Read more 2 min read
Product update
Call recordings are summarised and filed on the customer file in one tap
Put a call's recording on the customer file and it is transcribed and summarised, with the outcome and the next stage, deal value and follow-up date it suggests. Connect Issabel, Asterisk or a cloud PBX too: an incoming call opens the caller's file for the colleague whose extension rang, and every call is logged by itself.
Read more 3 min read
Product update
Response-time targets for tickets and the inbox
Set how many minutes the first reply and the close may take, per ticket department and for the inbox, in your own opening hours. The holder is told when a target is close, their manager when it is missed — and, if you choose, the conversation is handed to the next person. Each person's record is under Reports.
Read more 2 min read
Product update
Pin a console answer to the Work desk; it is read again every morning
Under every console answer with a figure or a chart there is "Pin to Work desk". A pinned answer is re-read every morning with the same tools, can be shared with colleagues, and a weekly pack of pinned answers goes to the owner's Telegram or Bale.
Read more 2 min read
Product update
Send your invoices straight to the Iranian tax system (Moadian) with your own key
Accounting has a new Tax system (Moadian) page. Give your memory id, economic code, private key and certificate, and send any issued invoice with one button. Each submission shows its status and the tax system's answer, can be sent again, and returns, corrections and cancellations go through credit notes.
Read more 2 min read
Product update
A message Telegram did not deliver reaches the customer on Bale, Eitaa, Rubika or SMS
Reminders, SMS campaigns and journey steps can now go first to the customer's chat with your own bots, and to the next channel when one does not get through. And SMS can go only to customers who agreed to it, if you want.
Read more 3 min read
Product update
Meeting notetaker: draft minutes with decisions and tasks from a recording
Record a meeting in a voice room, or upload the recording of a meeting held in person. It is transcribed and drafted into minutes on the project — a summary, the decisions and each person's action items with their dates — for you to review and hand out.
Read more 2 min read
Product update
Loyalty — points on purchases, levels, a birthday gift, referral codes and coupons
The new NabuLoyalty add-on gives points for every purchase at the cash register, in the online shop and on the order board. Customers spend points and coupon codes at checkout, get a gift on their birthday, bring friends with a referral code and see their points under "My points" in the customer portal.
Read more 2 min read
Product update
Sell on installments, with a down payment, a Sayad cheque per installment and reminders before each date
Any unpaid invoice can now be sold on installments. Give the down payment, how many and how often, and the due dates are made. Take a Sayad cheque for an installment, record it paid or move its date. Installments show on the cash radar too.
Read more 2 min read
Product update
Your business starts set up for its own trade
Pick your industry and the panel gets that trade's pipeline, custom fields, tags, ready replies, paused playbooks and Metro tiles. Five short questions fit the kit to your business, and sample customers come and go in one click.
Read more 2 min read
Product update
Bring your customers across from Mizito, Hesabfa or any Excel file
Give the import page a Mizito export, a Hesabfa people list or any Excel or CSV file. Columns are recognised for you, you see how many customers are new and how many you already have before anything is filed, and nobody is filed twice.
Read more 2 min read
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